Service Desk Institute certification

In November 2018, NHS Informatics Merseyside became one of only two health care organisations in the world to be given four-star certification by the Service Desk Institute (SDI), the only industry, standards-based, accreditation programme specifically designed to certify service desk quality.

The four-star certification rating was awarded to NHS Informatics Merseyside following a rigorous auditing programme, which assessed the IT service desk against nine areas covering leadership, policy and strategy, people management, resources, processes and procedures, managing employee satisfaction, managing the customer experience, performance results and social responsibility.

By proving our performance against an international framework of standards and gaining accreditation at the four-star maturity level, we are clearly demonstrating our commitment to enhancing both the quality of their service and the overall service desk experience for staff and customers.

For more information about the certification process, please visit the Service Desk Institute website.