Get in touch

For general enquiries, please call 0151 296 7888 or complete our general enquiries form.

If you receive IT support services from us, for urgent digital support, please call our IT Service Desk on 0151 296 7777. You can also instantly log and track IT requests online through our Self Service Portal.

Your views are very important to us as they help us to improve the service we provide.

We welcome any kind of feedback as this helps us identify the things that are working well and where we need to improve.

Please use our feedback form to tell us about your experience of working with us and any ideas you have for how our service could be improved.

We would also love to hear from you if you feel we have done something particularly well and would like to pass on a message of thanks to a member of our team.

Please remember, if your query needs a response, you must provide either an email address or your phone number.

For any media enquiries, please contact the IM Communications Team or telephone 0151 296 7888.

The IM Communications Team is operational Monday and Friday, 9am - 5pm (excluding Bank Holidays).

If your enquiry is outside of office hours, please call 0151 473 0303 (Mersey Care Switchboard) and you will be directed to our out of hours on call.

The Freedom of Information (FOI) Act recognises that as a member of the public, you have the right to know how public services such as the NHS are organised and run; how much they cost; and how you can make complaints if you need to.

You have the right to know which services are being provided; the targets that are being set; the standards of services that are expected; and the results achieved.

If some or all of the information you request cannot be provided, we will give you the reason for this.

FOI requests for IM are managed through Mersey Care NHS Foundation Trust, which is the NHS organisation that hosts our service.

Requests can be made via email, online or write to us at:

Information Governance Team (Freedom of Information) Mersey Care NHS Foundation Trust 1st Floor, Hollins Park House Hollins Park Hospital Winwick Warrington WA2 8WA

Before submitting a request, you may find it useful to refer to some of the most frequently raised FOI queries on the Mersey Care website.