Certifications and standards
Within NHS Informatics Merseyside, we’re proud of what we’ve achieved and work hard to ensure we continually improve and adhere to industry and government regulations and standards. A number of our services are certified, demonstrating our commitment to best practice and providing assurance of our knowledge and experience.
Our certifications and accreditations
Adobe Certified Associate - Illustrator
Design colleagues within Informatics Merseyside are Adobe Certified Associates in graphic design and illustration using Adobe Illustrator. Adobe Illustrator software is the industry’s premier vector-drawing environment for creating scalable graphics. Our Communication, Design and Media Service can help bring your vision to life with shapes, colour, effects, and typography using a host of powerful functions to make fast work of the most complex designs. For more information about Adobe certification, please visit the Adobe website.
AirWatch is a Mobile Device Management (MDM) service that enables the secure management of devices including smartphones, tablets and most mobile devices. A number of our support professionals are accredited AirWatch enterprise mobility experts. This accreditation demonstrates their key understanding of the current challenges of enterprise mobility and the AirWatch solution. For more information about this mobile device management accreditation, please visit the AirWatch website.
Our security experts hold a number of industry recognised information security certifications including Certified Information Security Management (CISM), Certified Information Systems Security Professional (CISSP), Health Care Information Security and Privacy Practitioner (HCISPP), System Security Certified Professional (SSCP) and ISO Lead Auditor.
Our network technicians are CCNA and CCNP qualified. Cisco certifications are highly respected in the IT industry and demonstrate the knowledge and skills needed to manage networks effectively. For more information about Cisco certifications, please visit the Cisco website.
NHS Informatics Merseyside is currently working towards ‘Excellence in Informatics’ standards to support best practice in the personal and professional development of informatics staff.
HIMSS Digital Maturity
NHS Informatics Merseyside supports those we work with to increase digital maturity in line with international standards such as HIMSS.
Our IT support professionals work to a number of industry-recognised Microsoft certifications, validating their expertise across the range of Microsoft server and desktop technologies and solutions. For more information about Microsoft certifications, please visit the Microsoft website.
The Service Desk Certification (SDC) programme is the only industry, standards-based, accreditation programme specifically designed to certify service desk quality. In November 2018, NHS Informatics Merseyside became one of only two healthcare organisations in the world to achieve four-star business-led certification. For more information about the certification process, please visit the Service Desk Institute website.
The IT Training Service is accredited with Silver Level 4 Training Service Accreditation from NHS Digital, providing assurance of the capability within the team, service quality standards and commitment to service innovation and continuous improvement. The service is now in the process of applying for Gold accreditation through the Skills Development Network. For more information about the Training Service Accreditation, please visit the NHS Digital website.
Umbraco certified developers
Our developers are Umbraco Content Management System (CMS)certified professionals demonstrating their technical knowledge and experience of using this open source accessible system.
Informatics Merseyside server technicians are VMware certified at associate and professional level, demonstrating our skill in designing, installing and managing infrastructure virtualization technology. For more information about VMware certification, please visit the VMware website.
Our standards and frameworks
Agile Project Management (AgilePM) and Scrum
Within NHS Informatics Merseyside, our Project Managers are qualified in AgilePM, which enables them to react effectively to changing requirements. Like other agile frameworks, AgilePM is a practical and repeatable methodology that achieves an ideal balance between the standards, rigour and visibility required for good project management, and the fast pace, change and empowerment provided by agile. Another agile methodology is Scrum, which is increasingly being used by our Development Service to support rapid development and testing. For more information about the AgilePM framework, please visit the APMG International website.
Health Level Seven (HL7®) Standards
NHS Informatics Merseyside is an organisational member of HL7 UK. We support and implement a number of HL7 messaging standards including Version 2.x (V2) which is the most widely implemented messaging standard for healthcare in the world and FHIR® (Fast Healthcare Interoperability Resources), which enables the exchange of clinical data between systems. For more information, please visit the Health Level Seven UK website. HL7® is a registered trademark of Health Level Seven International.
IT Infrastructure Library (ITIL)
Our service management approach follows the ITIL framework to integrate IT service provision with the needs of the organisations we support. ITIL focuses on continually improving the capabilities of people, processes and technology and is the most widely accepted model for IT Service Management (ITSM) in the world.
Managing Successful Programmes (MSP)
All of our IT programmes are managed following the MSP programme management framework. MSP provides a structured framework of best practice which acknowledges that every programme is unique but at the same time must be universally applicable, delivering quality outcomes and lasting benefits.
By following this framework we ensure that our programmes of work focus on outcomes, anticipate issues and mitigate risks in order to successfully deliver transformational change.
PRINCE2 and PRINCE2 Agile
Our project management teams follow the PRINCE2 project management framework. This is a process-based approach for project management providing an easily tailored and scalable method for the management of all types of projects. The method is the de-facto standard for project management in the UK and is practiced worldwide. When there is a requirement for a project to be delivered within a tight time-frame or when requirements are likely to change throughout the project lifespan, an agile project management methodology will be used.