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IT help and support

Contact the service desk if you need assistance with an IT problem or service request.

Access IT help and supportExisting customers

If you are an NHS IT user and existing customer of Informatics Merseyside, IT incidents or service requests of a non-urgent nature can be raised by contacting the IT service desk using our self-service portal or live chat facility, accessible from your computer desktop.

For support requests of an urgent nature, please contact the IT service desk by telephone. The telephone number for your IT service desk can be found on your computer desktop or by visiting the self-service portal.

Typical requests managed through the IT Service Desk include:

  • Faults with software including business or clinical systems.
  • Problems with computer hardware or tablet devices.
  • New IT account requests.
  • Smartcard enquiries.
  • Password resets.
  • File and folder access and permission changes.
  • Requests for new hardware or software.

Self-service portal

Informatics Merseyside’s self-service portal aims to provide you with a quick and convenient way of accessing IT help and support by providing 24/7 access to:

  • Report an IT incident, which might include being unable to access a software application or problems with computer hardware.
  • Raise a service request for e.g. a new IT account or equipment.
  • Track the progress of a previously logged incident or request.
  • View your log history.
  • Browse a Trust-approved IT equipment catalogue and online order form.
  • Update your personal profile information.

Between the hours of 8am-5:30pm, the self-service portal also provides access to a live chat facility, enabling customers to ‘connect and talk’ with an IT service desk agent through a pop-up window on the computer.

New customers

For further information about our IT support services, please get in touch and a member of our team will be happy to help you.