Access IT support

if you are digitally supported by NHS Informatics Merseyside (IM), the quickest way to access IT support is through the IM Digital Portal.

To access IT help and support, please complete the form at the bottom of this page with the details of your IT problem or digital support request. 

Request a new Smartcard

Smartcard Sponsors are responsible for requesting new Smartcards.

To request a new Smartcard, please speak to your line manager or practice/site manager who will know who your local Smartcard Sponsor is. 

Smartcard Sponsors should use the Apply for Care ID online service to raise a request for a new Smartcard. Please do not use the form below. 

Smartcard access

Smartcard access can be requested through the Care Identity Management (CIM) service. 

Unlock a Smartcard

Smartcard passcodes can be reset using the self service unlock facility on the Care Identity Management (CIM) service. Please do not use the form below.

Smartcard support for Pharmacies

Smartcard support may include support with lost or expired cards and name changes. 

Pharmacies in Cheshire East, Cheshire West, Liverpool, Sefton, Warrington and Wirral should request support by completing the form below or calling the IM IT Service Desk on 0151 296 7777. 

Log your IT support request

Once you have completed this form, you can submit it for our IT Service Desk to review or live chat with a member of our digital team.