Voice and Data Support

Our experienced technicians manage the network infrastructure and the maintenance of the associated cabling. They also provide support for a wide variety of telecommunications products including IP telephony services, mobile telephony, secure data network connectivity and corporate Wi-Fi.

Service features

• Digital communications support for:
  • IP, mobile and legacy telephony services.
  • Secure connectivity – Local Area Network (LAN), Wide Area Network (WAN)/ Community of Interest Network (CoIN) and Health and Social Care Network (HSCN).
  • Safe Internet access.
  • Corporate and public Wi-Fi.
• Contract and billing management for digital communications services.
• Out of hours and major incident support providing round the clock network infrastructure support.
• 24/7 monitoring service – detecting network vulnerabilities and other threats that pose a risk to the availability of critical data and applications.
• Network fault identification and resolution utilising root cause analysis.
• Set up and maintenance of new infrastructure to support estate management work.

Service standards

• Cisco certified digital architects.
• Experienced team of network engineers who have an in-depth knowledge of managing a complex NHS network infrastructure.