Windows Known Folder Sync - FAQs

1. What are Windows Known Folders?

Windows Known Folders are default folders on your computer that include the Desktop, Documents, and Pictures folders. These are commonly used locations where users save files, and syncing them with OneDrive ensures that your important files are backed up and accessible across devices.

2. Why do we need to sync the Windows Known Folders with OneDrive?

Syncing the Windows Known Folders with OneDrive ensures that the files stored in these folders are automatically backed up to the cloud. This not only protects your files from potential data loss but also allows you to access them from any device connected to your OneDrive account.

3. How do I sync my Windows Known Folders with OneDrive?

This will happen automatically.

4. Will the contents of my Downloads folder be synced to OneDrive?

No, the contents of your Downloads folder will not be synced to OneDrive. If you have important files in your Downloads folder, please move them to your home folder/drive or another synced folder (like Documents) to avoid losing them during the migration.

5. What happens if I don't sync my Windows Known Folders with OneDrive?

If you don't sync your Windows Known Folders with OneDrive, the files stored in these folders will not be backed up to the cloud and will not be accessible via OneDrive. This means they won't benefit from the protection and accessibility that OneDrive provides, and you might risk losing them if something happens to your local device.

7. How can I check if my Windows Known Folders are successfully synced to OneDrive?

After setting up OneDrive, you can check if your Windows Known Folders are synced by looking for the OneDrive cloud icon next to the folders in File Explorer. Additionally, you can visit the OneDrive web interface or app and confirm that your Desktop, Documents, and Pictures folders appear there.

8. What should I do if the sync fails or gets interrupted?

If the sync process fails or gets interrupted:

• Ensure your device is connected to the internet.
• Restart your computer.
• Check for any error messages in the OneDrive system tray icon.
• If the problem persists, please contact IT Service Desk for assistance.

9. Can I access my Windows Known Folders from other devices after they are synced?

Yes, once your Windows Known Folders are synced with OneDrive, you can access the files in these folders from any device where you're signed into OneDrive. This includes other computers, smartphones, and tablets.

10. Will syncing my Windows Known Folders with OneDrive affect the performance of my computer?

Syncing should have minimal impact on your computer’s performance. OneDrive syncs files in the background and should not interfere with your regular activities. However, if you have a large number of files, the initial sync might take some time and use bandwidth.

11. What happens to my files after the migration to OneDrive?

After the migration, your files will continue to be stored in OneDrive, and any changes you make in the synced Windows Known Folders (Desktop, Documents, Pictures) will automatically sync to OneDrive. This means your files are continuously backed up and available across all your devices.

12. Do I need to do anything to prepare for the migration of my personal drives?

Yes, before the migration, ensure your Windows Known Folders are synced with OneDrive and move any important files from your Downloads folder to your home folder/drive. This will help prevent any data loss and ensure a smooth migration process.