IM Digital Portal

New IM Digital Portal

The IM Digital Portal is our one-stop digital front door, bringing all digital support together in a single, easy-to-use platform.

👉 Visit the IM Digital Portal

What are the key features?

Depending on the services your organisation receives from IM, the  IM Digital Portal will give you access to a range of digital support, such as:

  • Get support from IDA, our AI-powered IM Digital Assistant, available 24/7 to answer queries, guide you step by step, and log requests — no need to call the IT Service Desk.
  • Instantly log and track your digital support requests.
  • Browse and order digital kit through our equipment catalogue. 
  • Complete automated forms, such as new user account requests.
  • Access IM Online Learning, with training, courses and guides for IT systems and Microsoft 365 apps.
  • Manage Smartcard services - apply for a card, reset your passcode, and more.
  • Share feedback to help us enhance the portal and continuously improve your experience.