One of the largest NHS IT Service Desks
We're one of only two health care organisations in the world to be given four-star certification by the Service Desk Institute (SDI).
Runner up of the 'Best large IT Service Desk' award at the 2015 IT Service and Support Awards.
We're committed to delivering exceptional service which is reflected in our customer service feedback.
We support over 20,000 NHS clinical and business computer users.
We manage over 135,000 IT support requests every year.
We look after over 240 software applications.
65% first time fix rate for IT support requests.
As well as more traditional contact methods, we also provide a self service portal and live chat facility.
The IT service desk acts as the primary contact point for all technology incidents and service requests.
An IT incident is anything that causes disruption to how a service usually operates, which might include being unable to access a software application, or problems with computer hardware. Requests for new services, such as a new e-mail account or equipment are also handled through the IT service desk for action.
Any problem that cannot be solved immediately by the service desk will be escalated to the most appropriate support team for review and action.
For further information about our IT support services, please get in touch and a member of our team will be happy to help.
If you are an NHS IT user and wish to access IT help and support, please contact the service desk.