Technology offers significant benefits to health and health care. However, health professionals need to be trained to use technology for these benefits to be realised.
NHS Informatics Merseyside delivers a comprehensive IT training service, which provides training on a wide range of business and clinical systems, while also providing programme and project management support during the introduction of a new IT system or upgrade.
The service works closely with you to deliver training that is designed and tailored according to your requirements and delivered flexibly, in ways which best suit your preferred learning style - whether on a one-to-one, classroom or interactive e-learning basis.
The service was recently awarded ‘Silver level 4’ Training Service Accreditation, providing assurance that our training services are being delivered at a nationally recognised standard. For more information about the Training Service Accreditation, please visit the NHS Digital website.
Learning needs analysis
Learning needs analysis (LNA) is used to determine the training and developments needs of individual learners.
When requesting attendance on specific courses, it may be necessary for learners to complete a pre-course LNA to determine whether they are at the required skill level to attend.
Informatics Merseyside’s IT training service works with NHS organisations to create detailed training plans, providing a clear description of what the IT training service will deliver and how the service will support the organisation’s objectives. Training plans are available for the business as usual (BAU) requirements as standard and are also developed to support project roll-outs and to provide a service or practice specific plan for the delivery of training in line with individual development needs.
Digital systems training
Our training courses are delivered by qualified and experienced trainers who are dedicated to working with you to deliver an enjoyable learning experience.
A range of training courses are provided on the following clinical and non-clinical systems:
- EMIS Web Community
- EMIS Web GP
- NHS eReferrals
- Open Exeter
- Vital Pac
- EMIS Mobile
Business systems and devices
- Content Management Systems (CMS) including Punch and Umbraco
- Digital Dictation
- Document Management Systems
- Express Access
- Laptops and Tablet Devices
- Microsoft Applications
User guides and online video tutorials have been produced to help support you in using the following digital communication tools:
- Always on VPN (Remote Working)
- Cisco IP Phone
- Cisco Meet Me Telephone Conferencing
- Cisco Webex
- Outlook Web App (OWA)
- Microsoft Teams
The IT Training Service has a wealth of experience in delivering training to support the roll-out of national and local projects. We offer support to project teams in the design of training packages in line with ‘To Be’ process maps and project plans. Support for projects can include the creation of training resources, pre go-live training and checks, go-live floor walking and over-the-phone support.
Clinical system development
The IT Training Service also offers expertise in managing primary care data and currently supports GP practices with the following services:
- Medical terminology training
- QOF training
- Read-coding training
- Summarising training
- Development of call and recall schedules
Need further information?
Training can be delivered in various ways depending on the needs of the organisation or project and the rate at which the training needs to be rolled out. For further information and to discuss your requirements, please get in touch and a member of our team will be happy to help.